RelayWorks roadmap update for Harborline

A product marketer presenting a roadmap to customers

Roadmap update Harborline Logistics RelayWorks

Owner: Rachel Kim. Updated Sep 22, 2026.

How to read Now, Next and Later

What RelayWorks shipped this quarter, what is building now and what comes next, with the items the Harborline pilot shaped. Prepared by Rachel Kim for Evan Brooks.

Details
Now: buildingIn development, may change before release
Next: plannedScoped and scheduled, not started
Later: triagedConfirmed need, not scheduled
ReleasedAvailable today
Released this quarter5August and September
Building now4October and November
Planned next6scoped, not started
Triaged, later5confirmed need

Highlights for Harborline

ItemStatusWhy it matters
Region-aware routing templatesReleasedThe pilot routing fix, now a template for every region
Duty manager fallbackReleasedAfter hours handoffs always get exactly one owner
Required waiting reason promptBuildingStops the gap two pilot users had. Targeted for October
SCIM group to team mappingBuildingTeams follow your directory. Targeted for November
Dispatch reference lookupPlannedShows job status next to the handoff. Targeted for December

Released this quarter

Checklist
✓Region-aware routing templates, September
✓Duty manager fallback, September
✓Manager notes hidden from agents, August
✓Import reconciliation report, August
✓Adoption dashboard for supervisors, September

Where feedback led to a decision

What we heardSourceResult
Urgent cases notified two regional leadsHarborline pilot, round 1Region-aware routing templates, released
Users skip the customer waiting reasonHarborline week one reviewRequired waiting reason prompt, building
IT wants teams to follow the directoryHarborline security reviewSCIM group mapping, building

A roadmap is a plan, not a promise

The proposal and contract cover released features only. Items in Building or Planned may change, and we will tell you before they do.

Later, still confirmed as a need

  • Handoff quality score per team
  • Customer facing status page per account
  • Mobile acknowledgment for drivers and yard staff

How to send us feedback

Post it in the room conversation or tell Rachel in the adoption review. Every item gets a status within two weeks.

Demo deal room. RelayWorks, Harborline Logistics, the people, prices and every figure are fictional sample data. Built on FuseBase.