Thornbury stream status update, window of Sep 30
Owner: Tom Becker. Updated Oct 1, 2026.
Stream status at a glance
Where each of the four order-to-cash streams stands after the status window that closed on Wednesday, September 30, 2026, reported against one fixed structure: status, what moved, what is blocked, the next milestone and the decisions needed. A status that has not changed for two cycles is questioned, not accepted. Compiled by Tom Becker, PMO lead at Corbel Partners, for Robert Lang, chief operating officer at Thornbury Components, and Claire Dubois, engagement partner. Each stream lead submitted their own update. The next window closes Wednesday, October 14.
| Stream | Status | Since the Sep 16 window | Next milestone | Update |
|---|---|---|---|---|
| Order entry and cutover | Order entry redesign v1.2 returned with changes: plant three test results came from an older build | Plant two cutover readiness, Oct 8 | In on time, complete | |
| Invoicing and credit | Credit limit policy decision at 23 days; two tax codes mapped to the wrong plant ledger | Invoicing design, Oct 16 | In on time, complete | |
| Collections | No change: the same status as Sep 16 | Collections workflow design, Oct 22 | Submitted, unchanged for two cycles | |
| Data and master data | Duplicate customer accounts down to 410 from 1,260 on Aug 15 | Customer master data cleanse, Oct 14 | In on time, complete |
Collections has reported the same status for two cycles
The Collections update on Sep 30 repeats the Sep 16 update: dunning steps defined, draft call scripts written, dispute handoff to billing not reviewed. An unchanged status can mean the stream has stalled, not that nothing changed. Tom Becker asked the collections lead on Oct 1 to name the blocking item and has flagged the stream for the October steering pack. No answer has come back yet. Consequence: Collections workflow design (2 of 4 criteria, due Oct 22) cannot be accepted on time if the billing review has not started by Oct 14.
How the status colours are set
Green. On plan, with no blocked milestone and no decision older than 14 days.
Amber. A milestone is late or at risk and the stream has a plan and an owner for it.
Red. A milestone is blocked and the person who can unblock it has not yet acted.
The stream lead proposes the colour; the PMO lead questions it when the evidence in the update does not support it.
Streams in detail
Order entry and cutover
What moved. Order entry redesign v1.2 went to Robert Lang on Sep 26 with four of five criteria evidenced. Claire Dubois held criterion 4 because the plant three test results came from an older build.
What is blocked. Plant two has not reported trained super users, so Plant two cutover readiness stands at 2 of 4 criteria. The report is needed before the cutover decision at steering on Oct 22. Plant three super user training starts only once the plant three cutover date is set.
Question from the PMO. Which plant two super users have finished training, and on what date? Awaiting the plant two manager.
Next. Plant three results from the current build as v1.3 by Oct 8. Owner: Tom Becker.
Invoicing and credit
What moved. The invoice layout was approved on Sep 22, so Invoicing design stands at 1 of 4 criteria. Robert Lang named the finance director as owner of the credit limit decision on Sep 29, with a decision date of Oct 13.
What is blocked. Invoicing design waits on the credit limit policy decision, which has been open 23 days because finance and plant operations each assumed the other would own it. Tax code lookup configuration was sent back: two plant three orders returned the wrong code and finance withheld sign-off. Two tax codes sit on the wrong plant ledger, and Corbel owes the corrected mapping on Oct 5.
Why red. The unblocking decision has an owner now, but nothing is recorded yet.
Next. Decision recorded by Oct 13, three days before the Invoicing design due date on Oct 16.
Collections
What was reported. Dunning step table and draft call scripts are done. The dispute handoff to billing has not been reviewed with billing. Collections workflow design stands at 2 of 4 criteria at v0.6, due Oct 22. The text matches the Sep 16 update.
Question from the PMO. What is the blocking item, and who needs to act on it? Asked by Tom Becker on Oct 1, no answer yet.
Reading. The stream may be waiting on billing, or may have stalled. The evidence does not yet say which, so the status stays Amber rather than Green.
Next. Re-check at the Oct 14 window.
Data and master data
What moved. Duplicate customer accounts fell from 1,260 on Aug 15 to 410 on Sep 28, through merges at plants one and two. Data migration rehearsal was accepted on Sep 22 and Chart of accounts mapping on Sep 15.
Watch item. Plant three credit staff are still reviewing the duplicate list issued on Sep 24, so Customer master data cleanse stands at 2 of 4 criteria with a due date of Oct 14. Plant three data load rehearsal cannot start until the cleanse is accepted.
Why green. The cleanse is on its plan and the review has a named owner. It would turn Amber if the plant three list is not back by Oct 9.
Decisions waiting
Nine decisions are open. Each one shows the milestone it blocks and how long it has waited as of October 1.
| Decision | Owner | Raised | Age | Blocks | Needed by |
|---|---|---|---|---|---|
| Credit limit policy | Thornbury finance director | Sep 8 | 23 days | Invoicing design | Oct 13 |
| Plant three cutover date | Robert Lang | Sep 16 | 15 days | Plant three super user training | Steering, Oct 22 |
| Plant two cutover go or no-go | Robert Lang | Sep 22 | 9 days | Plant two cutover readiness | Steering, Oct 22 |
| Dispute handoff from collections to billing | Collections lead with the billing lead | Sep 16 | 15 days | Collections workflow design | Oct 14 |
| Finance sign-off on the corrected tax code table | Finance controller | Sep 28 | 3 days | Tax code lookup configuration | Oct 9 |
| Whether the August close counts for criterion 3 | Robert Lang | Sep 22 | 9 days | Month-end close procedure | Oct 14 |
| Plant three duplicate list: which accounts to merge | Plant three credit staff | Sep 24 | 7 days | Customer master data cleanse | Oct 9 |
| Whether plants one and two evidence satisfies criterion 3 | Robert Lang | Sep 30 | 1 day | Order entry redesign | Oct 8 |
| Owner of the training materials after handover | Thornbury plant operations lead | Sep 25 | 6 days | Training materials library | Oct 3 |
Milestones to the end of the October steering cycle
Bars run from the start of work to the due date in the milestone tracker. Red bars are blocked or overdue. The marker is the October steering meeting on Thursday, October 22, where the plant two and plant three cutover decisions are taken.
| Stream | Item | Dates |
|---|---|---|
| Order entry and cutover | Order entry redesign resubmission | Sep 28 to Oct 8 |
| Order entry and cutover | Plant two cutover readiness | Sep 14 to Oct 8 |
| Order entry and cutover | Plant three super user training | Oct 26 to Nov 6 |
| Invoicing and credit | Credit limit decision | Sep 8 to Oct 13 |
| Invoicing and credit | Tax code mapping fix | Sep 28 to Oct 5 |
| Invoicing and credit | Invoicing design | Sep 14 to Oct 16 |
| Collections | Collections workflow design | Sep 7 to Oct 22 |
| Data and master data | Customer master data cleanse | Sep 7 to Oct 14 |
| Data and master data | Plant three data load rehearsal | Oct 26 to Nov 13 |
| Steering | October steering meeting | Oct 22 |
Before the Oct 14 window closes
Who is on this update
Demo client portal. Corbel Partners, Thornbury Components, the people, fees and every figure are fictional sample data. Built on FuseBase.