Kittridge new manager program cohort exception review, Sep 28

A program manager reviewing learner exceptions

Exception review Kittridge Hotels Group Saltbridge Academy

Owner: Joaquin Ibarra. Updated Sep 29, 2026.

Exceptions at a glance

Kittridge new manager program Records as of Sep 28, 2026 13 exceptions Five shift conflicts sent to Kittridge

Which of the 84 learners in the three September cohorts are off track, why, and who has to act: causes only Kittridge can fix go to Kittridge, not to the learners. Prepared by Joaquin Ibarra, program operations director at Saltbridge Academy, for Olivia Holloway, head of learning and development at Kittridge Hotels Group. The records are as of Monday, September 28, 2026. The next review is before module 3 starts on October 12.

How the 13 exceptions split

Every exception on the board has one main cause. Nine learners missed two or more sessions, and four have not submitted the first assignment. Of the nine, five missed sessions because their hotel changed their shifts after the session was booked, two were on planned leave and two were caught in a hotel's busiest weeks.

The five shift conflicts are the ones the program team could not see. Joaquin Ibarra grouped the 13 learners by cause and sent the shift conflicts to Kittridge for action instead of chasing the learners, because a learner cannot fix a rota.

The exception board

The board lists the 13 learners, one row each, with status, priority, cohort, hotel, facilitator, attendance rate, assignments complete and the support need in plain words. Needs support (9 learners) means the learner missed two or more sessions. At risk (4 learners) means the first assignment is not submitted. Joaquin owns all 13 records. Five are High priority, six Medium and two Low, and the five High rows are the five shift conflicts, so start there.

Who owns each cause

Joaquin owns every record on the board. The owner below is the person or group who can remove the cause, which is not always Saltbridge Academy.

Cause	Learners	Who owns the cause	What has been done	Next step and date	Next session at risk
Hotel shift change	5 (Seafront 3, Pier Head 2)	Hotel general managers at Kittridge	Shift cover request sent to Kittridge for action; learners not chased	Shift cover confirmed for all five by Oct 8	Module 3, from Oct 12
Travel or leave	2 (Airport 1, Pier Head 1)	Joaquin Ibarra, with the learner's facilitator	Catch-up recordings shared	Celestine Garamond confirms both have watched them by Oct 9	Module 3, from Oct 12
Workload	2 (Coastguard 2)	Coastguard general manager	Workload raised with the general manager	General manager confirms both learners are released for module 3 by Oct 8	Module 3, from Oct 12
First assignment not submitted	4 (Old Town 1, Saltings 2, Airport 1)	The learner, with Celestine Garamond	Due dates have passed: Sep 18 for one learner, Sep 25 for three	New submission date agreed with each learner by Oct 7	Module 3, from Oct 12, with the assignment already late

Five shift conflicts the program team could not see

Five of the nine learners who missed sessions missed them because a hotel changed their shifts after the session was booked. The program team has no view of hotel rotas, so these absences looked like disengagement until Joaquin grouped them by cause. Chasing the learners would not change a rota, so the request went to Kittridge for action instead.Consequence: if shift cover is not agreed before module 3 starts on October 12, the same five learners miss another session. Sunniva Eide is at 33 percent attendance, which is the lowest rate on the board and is shared with two other Cohort C learners, while Zofia Krol and Valentin Dupuis are at 50 percent.

Hotels with two or more learners on the board

Six hotels have at least one learner on the board and five have two or more. Seafront and Pier Head have three each; Coastguard, Airport and Saltings have two each. Old Town has one.

Seafront (3): Yvette Laurent, Zofia Krol and Sunniva Eide, one in each cohort, all after hotel shift changes. One conversation with the Seafront general manager covers all three. - Pier Head (3): Isolde Brandvold and Valentin Dupuis after shift changes, and Ignatius Fairley on planned leave. - Coastguard (2): Odile Mercier and Matthias Gruber, both workload, both raised with the general manager. - Airport (2): Emrys Vaughan on planned leave, and Rupert Hallam with the first assignment not submitted. - Saltings (2): Constance Abara and Bartholomew Achterberg, both with the first assignment not submitted and due on Sep 25.

Cohort by cohort

Each cohort has 28 learners, so 24 in Cohort A, 23 in Cohort B and 24 in Cohort C are on track. Cohort B has the most exceptions with five.

Cohort A, 4 exceptions

Started Aug 24, target completion Dec 4. Facilitators: Haruka Okada and Celestine Garamond.

Learner	Hotel	Status	Attendance	Assignments complete	Cause
Yvette Laurent	Seafront	Needs support	67 percent	2	Hotel shift change
Isolde Brandvold	Pier Head	Needs support	67 percent	2	Hotel shift change
Emrys Vaughan	Airport	Needs support	67 percent	2	Planned leave
Leontine Faber	Old Town	At risk	83 percent	0	First assignment due Sep 18, not submitted

Cohort B, 5 exceptions

Started Aug 31, target completion Dec 11. Module 3 for this cohort is on Tuesday, October 13.

Learner	Hotel	Status	Attendance	Assignments complete	Cause
Zofia Krol	Seafront	Needs support	50 percent	1	Hotel shift change
Valentin Dupuis	Pier Head	Needs support	50 percent	1	Hotel shift change
Odile Mercier	Coastguard	Needs support	50 percent	1	Workload in the hotel's busiest fortnight
Constance Abara	Saltings	At risk	100 percent	0	First assignment due Sep 25, not submitted
Rupert Hallam	Airport	At risk	100 percent	0	First assignment due Sep 25, not submitted

Cohort C, 4 exceptions

Started Sep 7, target completion Dec 18.

Learner	Hotel	Status	Attendance	Cause
Sunniva Eide	Seafront	Needs support	33 percent	Hotel shift change
Ignatius Fairley	Pier Head	Needs support	33 percent	Planned leave
Matthias Gruber	Coastguard	Needs support	33 percent	Staffing shortage, workload
Bartholomew Achterberg	Saltings	At risk	100 percent	First assignment due Sep 25, not submitted

Review before module 3 starts on October 12

Review checklist with owners and dates

Prepared and reviewed by

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