RelayWorks roadmap update for Harborline
RelayWorks roadmap update for Harborline
Owner: Rachel Kim. Updated Sep 22, 2026.
How to read Now, Next and Later
What RelayWorks shipped this quarter, what is building now and what comes next, with the items the Harborline pilot shaped. Prepared by Rachel Kim for Evan Brooks.
Details
Highlights for Harborline
| Item | Status | Why it matters |
|---|---|---|
| Region-aware routing templates | The pilot routing fix, now a template for every region | |
| Duty manager fallback | After hours handoffs always get exactly one owner | |
| Required waiting reason prompt | Stops the gap two pilot users had. Targeted for October | |
| SCIM group to team mapping | Teams follow your directory. Targeted for November | |
| Dispatch reference lookup | Shows job status next to the handoff. Targeted for December |
Released this quarter
Checklist
Where feedback led to a decision
| What we heard | Source | Result |
|---|---|---|
| Urgent cases notified two regional leads | Harborline pilot, round 1 | Region-aware routing templates, released |
| Users skip the customer waiting reason | Harborline week one review | Required waiting reason prompt, building |
| IT wants teams to follow the directory | Harborline security review | SCIM group mapping, building |
A roadmap is a plan, not a promise
The proposal and contract cover released features only. Items in Building or Planned may change, and we will tell you before they do.
Later, still confirmed as a need
- Handoff quality score per team
- Customer facing status page per account
- Mobile acknowledgment for drivers and yard staff
How to send us feedback
Post it in the room conversation or tell Rachel in the adoption review. Every item gets a status within two weeks.
Demo deal room. RelayWorks, Harborline Logistics, the people, prices and every figure are fictional sample data. Built on FuseBase.