Hollowell cargo claim packet checklist, status on Sep 28

A claims coordinator assembling a cargo claim packet from source documents

Claim checklist Hollowell Paper Products Quartzline Freight

Owner: Vashti Verhoeven. Updated Oct 1, 2026.

Open claims and what each is missing

Status as of Sep 28, 2026 Oldest claim 34 days 3 packets incomplete

The six open cargo claims on Hollowell Paper Products loads, each packet checked against the documents it needs, with what is missing, who holds it and the date the claim can be filed. Prepared by the Quartzline Freight claims coordinator for the Hollowell claims contact, Bettina Kowalczyk, Transportation manager, and for the carriers who hold the missing papers. Vashti Verhoeven, Claims specialist, decides whether a packet is sufficient to file. Issued Thursday, October 1, 2026, from records checked on Monday, September 28, 2026.

Six claims are open, with $18,300 claimed in all. Two packets are sufficient to file, one is under review, and three are incomplete. Each incomplete packet waits on an outside party: the delivery photos sit on driver phones, and the receiving dock keeps paper receipts.

ClaimLoadTypeClaimedMissingHeld byDays open
Claim 1, damageQF-30644Damage$4,900Signed delivery receiptReceiving dock, through the carrier34
Claim 2, shortageQF-30871Shortage$3,600Delivery photosDriver phone, through the carrier27
Claim 3, damageQF-31020Damage$3,100Delivery photosDriver phone, through the carrier21
Claim 4, damageQF-31344Damage$2,800NothingPacket complete15
Claim 5, shortageQF-31560Shortage$2,200NothingPacket complete9
Claim 6, damageQF-31737Damage$1,700NothingPacket complete6

Claim packets and the account review

Claims are grouped by what each one waits for. Three wait for evidence (Claim 1, damage, Claim 2, shortage and Claim 3, damage), two are ready to decide (Claim 4, damage and Claim 5, shortage) and one is under review (Claim 6, damage). Read the claims waiting for evidence first, because nothing moves for them until a document arrives.

All six claims are owned by Vashti Verhoeven. The three waiting for evidence and the two ready to decide share the same date: Oct 12. Claim 6, damage is due for a decision on Oct 16.

GroupClaimsOwnerDate
Waiting for evidenceClaim 1, damage. Claim 2, shortage. Claim 3, damageVashti VerhoevenOct 12
Ready to decideClaim 4, damage. Claim 5, shortageVashti VerhoevenOct 12
Under reviewClaim 6, damageVashti VerhoevenOct 16

How long each claim has been open

Days are counted from the day each claim was raised to Monday, September 28. A claim that ages without a document is the first to review.

Claim 1, damage, is the oldest at 34 days

Claim 1, damage (load QF-30644, $4,900) was raised on Aug 25. Paper reels arrived damaged, and the signed delivery receipt is missing because the receiving dock keeps paper receipts. Priyanka Raghunathan asked the carrier for the receipt with a date. If it has not arrived by Oct 12, the claim will be 48 days old (a calculation from the raise date), and Vashti Verhoeven decides whether to file without it.

Required documents and where each comes from

Every claim packet holds the same six items. Each item has one source, so the packet can be traced from the claimed amount back to the load.

Required documents for each packet
✓Bill of lading and load reference. Source: the Quartzline load record
Signed delivery receipt with the exceptions noted. Source: the receiving dock, through the carrier
Delivery photos of the damage or the shortage. Source: the driver, through the carrier
✓Written notice to the carrier within the notice period. Source: Quartzline claims record
✓Value of the goods and the claimed amount. Source: Hollowell invoice for the load
✓Correspondence with the carrier and the plant. Source: Quartzline message history for the load

The two open boxes are the two items missing from the three incomplete packets. Claim 1 lacks the receipt, and Claims 2 and 3 lack the photos.

What a packet status means

Details
Packet incompleteA required document is missing. The record names it and says who holds it
Sufficient to fileVashti Verhoeven has decided the packet is enough to file with the carrier
Under reviewThe documents are in. Vashti is checking the values and the notice dates before deciding
FiledThe claim has been sent to the carrier on an approved route, and the date is recorded
Liability and remedyDecided by claims staff; legal questions go to legal advisers and are not answered on this page
Requests for documentsSent to carriers by Priyanka Raghunathan, each with a due date

Filing steps

Claims 4 and 5 are ready, and Claims 1 to 3 follow once their documents arrive.

✓Packet checked against the six required documents
✓Vashti Verhoeven decides the packet is sufficient
File with the carrier by Oct 12: Claim 4 and Claim 5
Collect the missing receipt and photos from the carriers by Oct 12
Decide whether to file Claim 6 by Oct 16
Checklist
File Claim 4, damage, with the carrier. Owner: Vashti Verhoeven, by Oct 12
File Claim 5, shortage, with the carrier. Owner: Vashti Verhoeven, by Oct 12
Receive the signed delivery receipt for Claim 1 from the carrier. Owner: Priyanka Raghunathan, by Oct 12
Receive the delivery photos for Claims 2 and 3 from the carrier. Owner: Priyanka Raghunathan, by Oct 12
Decide whether to file Claim 6 after checking the values and the notice dates. Owner: Vashti Verhoeven, by Oct 16
✓Decide that Claims 4 and 5 are sufficient to file. Owner: Vashti Verhoeven, done

How many packets are ready

Open claim packets sufficient to file: 2 of 6

The third-quarter account review on Oct 15 will count nine claims for the quarter. Six of them are the open claims on this page.

VVVashti VerhoevenClaims specialist, Quartzline Freight, decides sufficiency and filing
PRPriyanka RaghunathanOperations manager, Quartzline Freight, requests the missing items from carriers
BKBettina KowalczykTransportation manager, Hollowell Paper Products, claims contact

Demo client portal. Quartzline Freight, Hollowell Paper Products, the people, plants, loads and every figure are fictional sample data. Built on FuseBase.